Warranty claim denied by MindUniversity

An update to my situation: I've now spoken with three different representatives from MindUniversity, and each has given me conflicting information about how to resolve the issue with my jeans. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at MindUniversity take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-7421D74F). One of our specialists from our Resolution Center will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Williams Brand Representative MindUniversity Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against MindUniversity and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jeans. ComplaintNest Support Team