Unsatisfactory resolution from Elite Properties Ghaziabad Enterprises
Complaint Details
On August 22, 1983, I signed up for Elite Properties Ghaziabad Enterprises's troubleshooting service at their Whiteland, New Hampshire location. I was told that the service would include software, but after paying $449.81, I discovered this wasn't the case. When I called to resolve this, Johnnie U. was unhelpful and refused to address my concerns.
Comments (2)
Green Hermiston
May 18, 2025 05:45Thank you for your response, but I'm still not satisfied with the resolution offered. The $41.62 refund only covers part of what I paid for the technical support package, and I've had to spend additional money to fix the issues caused.
Montana Yundt
May 26, 2025 05:46Dear customer, On behalf of Elite Properties Ghaziabad Enterprises, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-38398FAB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Young Customer Service Director Elite Properties Ghaziabad Enterprises
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