Billing discrepancy with The Total Medical Group medical center

After speaking with Alex Walker from the Customer Service at The Total Medical Group, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 10, 2025. At The Total Medical Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $333.29 2. A replacement wireless speaker with an extended warranty 3. A store credit of $333.29 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-AE7D9DC8. We value your business and hope to restore your confidence in our company. Best regards, David Johnson Quality Assurance Manager The Total Medical Group

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Total Medical Group of this issue through multiple channels. They have acknowledged receipt of this complaint on April 26, 2025 and have assigned it reference number REF-AE7D9DC8 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team