Unresolved issue with The Fresh Appetite Group product

Just wanted to follow up on my complaint regarding The Fresh Appetite Group. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at The Fresh Appetite Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $198.91 Please contact our dedicated resolution team at support@The Fresh Appetite Group.com with your preferred delivery date and time, referencing case number REF-8A5D3252. We truly value your business and appreciate the opportunity to make this right. Best regards, John Lee Product Support Director The Fresh Appetite Group