False promises made by Advocate & Group representative

I'm updating my complaint because Advocate & Group finally contacted me today. They've offered to replace the meal kit, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the catering service you purchased on May 10, 2025. At Advocate & Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $302.29 2. A replacement catering service with an extended warranty 3. A store credit of $302.29 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DFC0A2D6. We value your business and hope to restore your confidence in our company. Best regards, Sarah Hernandez Product Support Manager Advocate & Group

ComplaintNest Administrator Alert: We have noticed that Advocate & Group has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team