Overcharged by Advocate & Group for service

Just wanted to follow up on my complaint regarding Advocate & Group. I haven't heard anything back yet, and the grocery order I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the specialty coffee you purchased on May 20, 2025. At Advocate & Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $416.33 2. A replacement specialty coffee with an extended warranty 3. A store credit of $416.33 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-93E4D710. We value your business and hope to restore your confidence in our company. Best regards, Barbara Garcia Service Excellence Manager Advocate & Group