Unsatisfactory resolution from Elite Estates Semarang Group
Complaint Details
I'm writing to complain about the warranty service I received from Elite Estates Semarang Group. After paying $710.16 for appliance, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Antonia U., but have not received a satisfactory resolution.
Comments (2)
Armand Denesik
Apr 29, 2025 05:40I'm updating my complaint because Elite Estates Semarang Group finally contacted me today. They've offered to replace the air purifier, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Bradford Anderson
May 17, 2025 06:09Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Estates Semarang Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-C5AF1DFD). One of our specialists from our Service Excellence will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Thompson Account Manager Elite Estates Semarang Group Customer Relations
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