Warranty claim denied by Elite Estates Semarang Group
Complaint Details
I have been a loyal customer of Elite Estates Semarang Group for several years. However, my recent experience has been extremely disappointing. I ordered account (order #ORD-3628-CVW-5677) on May 2, 1975, and have encountered arrived significantly late. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Hank Feest
May 24, 2025 05:42Just wanted to follow up on my complaint regarding Elite Estates Semarang Group. I haven't heard anything back yet, and the furniture set I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gabriela Pietsch
May 19, 2025 05:24Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Estates Semarang Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our furniture set and have initiated an internal investigation (Reference: REF-E2299EE1). One of our specialists from our Customer Advocacy will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Hall Client Relations Manager Elite Estates Semarang Group Customer Relations
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Status updateStatus changed to "Resolved"