Misleading advertising by Modern Trade Hub Inc.

I've received an email from Casey White at Modern Trade Hub Inc. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The handbag was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on April 20, 2025. At Modern Trade Hub Inc., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $107.17 2. A replacement formal shoes with an extended warranty 3. A store credit of $107.17 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-F7FF233E. We value your business and hope to restore your confidence in our company. Best regards, Taylor Wilson Product Support Manager Modern Trade Hub Inc.