Billing dispute with TrueGoods
Complaint Details
I'm writing to complain about the maintenance program I received from TrueGoods. After paying $264.65 for appliance, I found that it was damaged upon delivery. I've tried resolving this with your customer service team multiple times, including speaking with Rosina L., but have not received a satisfactory resolution.
Comments (2)
Fiona Effertz
May 23, 2025 06:08I'm updating my complaint because TrueGoods finally contacted me today. They've offered to replace the handbag, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jedidiah Becker
May 12, 2025 05:22Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on May 20, 2025. At TrueGoods, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $158.99 2. A replacement formal shoes with an extended warranty 3. A store credit of $158.99 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-598DC7D5. We value your business and hope to restore your confidence in our company. Best regards, Linda Martin Client Satisfaction Manager TrueGoods
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