Rights Consultants, Consultants refused to address issue

The situation with Rights Consultants, Consultants has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-050B8CBE multiple times.

Dear valued customer, Thank you for bringing your concerns about our organic produce box to our attention. We at Rights Consultants, Consultants are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective organic produce box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary organic produce box accessory kit valued at $453.24 Please contact our dedicated resolution team at support@Rights Consultants, Consultants.com with your preferred delivery date and time, referencing case number REF-050B8CBE. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard White Executive Customer Care Director Rights Consultants, Consultants