Billing dispute with Supply Center
Complaint Details
I have been a loyal customer of Supply Center for several years. However, my recent experience has been extremely disappointing. I ordered accessory (order #ORD-5720-ESB-2225) on September 26, 2005, and have encountered discovered hidden fees. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Shanelle Vandervort
May 18, 2025 05:24I appreciate Supply Center reaching out, but the solution provided doesn't address my original concern. The replacement t-shirt has the same defect as the original one I complained about.
Jennie Brown
May 22, 2025 05:55Dear customer, On behalf of Supply Center, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-7878B14E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Wilson Resolution Specialist Supply Center
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