Cyber-Tech refused to address issue
Complaint Details
I am writing regarding order #ORD-1689-UKR-1551 placed with Cyber-Tech on May 2, 1995. I paid $33.32 for appliance, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Hayley W. and other representatives have not been helpful in resolving this matter.
Comments (2)
Kevin Yundt
May 23, 2025 05:48I'm updating my complaint because Cyber-Tech finally contacted me today. They've offered to replace the restaurant order, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jaime Perales
May 11, 2025 05:42Dear customer, On behalf of Cyber-Tech, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-8B557865) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Hall Customer Service Manager Cyber-Tech
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