Unsatisfactory resolution from The Super Haus

I appreciate The Super Haus reaching out, but the solution provided doesn't address my original concern. The replacement jeans has the same defect as the original one I complained about.

Dear customer, On behalf of The Super Haus, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-F7F3BFCE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Garcia Director of Customer Success The Super Haus