Frustrated with Development Alliance LLC's lack of response

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Development Alliance LLC has been much more responsive, though we still haven't reached a satisfactory resolution regarding their professional setup.

Dear valued customer, Thank you for bringing your concerns about our microwave to our attention. We at Development Alliance LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective microwave 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary microwave accessory kit valued at $59.55 Please contact our dedicated resolution team at support@Development Alliance LLC.com with your preferred delivery date and time, referencing case number REF-899A1340. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Johnson Client Relations Director Development Alliance LLC

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Development Alliance LLC's vacuum cleaner and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Development Alliance LLC and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team