Poor customer service experience with Luxury Residence Development Corp.
Complaint Details
I have been a loyal customer of Luxury Residence Development Corp. for several years. However, my recent experience has been extremely disappointing. I ordered appliance (order #ORD-2296-QTO-7584) on September 2, 2016, and have encountered stopped working after two weeks. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Ford Luettgen
May 11, 2025 05:43I want to acknowledge that Luxury Residence Development Corp. has attempted to resolve this issue. However, the solution they're offering (a $143.42 store credit) isn't adequate considering I paid $143.42 for a vacuum cleaner that never worked properly.
Brenna Hilpert
May 22, 2025 05:49Dear valued customer, Thank you for bringing this matter to our attention. We at Luxury Residence Development Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-0F701E22). One of our specialists from our Executive Customer Care will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Clark Resolution Specialist Luxury Residence Development Corp. Customer Relations
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