Frustrated with Luxury Residence Development Corp.'s lack of response

Thank you for your response, but I'm still not satisfied with the resolution offered. The $489.15 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for your complaint regarding the smart thermostat you purchased on April 25, 2025. At Luxury Residence Development Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $22.89 2. A replacement smart thermostat with an extended warranty 3. A store credit of $22.89 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-99F04258. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Hall Customer Advocacy Manager Luxury Residence Development Corp.

ComplaintNest Administrator Alert: We have noticed that Luxury Residence Development Corp. has not yet responded to your complaint about their technical support package. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team