Billing dispute with Luxury Residence Development Corp.

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Luxury Residence Development Corp.. Can someone please provide an update?

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Account Manager at Luxury Residence Development Corp., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $290.41 to your original payment method 2. Added a $290.41 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-B751EA08 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jordan Taylor Account Manager Luxury Residence Development Corp.

ComplaintNest Administrator Update: We have received confirmation from Luxury Residence Development Corp. that they are actively working to resolve your complaint. Their representative, Riley Lee, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team