Frustrated with Secure-Bot Kazan's lack of response

Just wanted to follow up on my complaint regarding Secure-Bot Kazan. I haven't heard anything back yet, and the grocery order I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at Secure-Bot Kazan are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 26, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $305.12 Please contact our dedicated resolution team at support@Secure-Bot Kazan.com with your preferred delivery date and time, referencing case number REF-67EFDEDE. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Jackson Customer Retention Director Secure-Bot Kazan