Quality issues with Secure-Bot Kazan product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Secure-Bot Kazan. Can someone please provide an update?

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Satisfaction Coordinator at Secure-Bot Kazan, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $190.86 to your original payment method 2. Added a $190.86 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-03E0D5F0 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Susan Allen Customer Satisfaction Coordinator Secure-Bot Kazan