Housing & Development refused to address issue

An update to my situation: I've now spoken with three different representatives from Housing & Development, and each has given me conflicting information about how to resolve the issue with my blender. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Housing & Development take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-30293457). One of our specialists from our Customer Retention will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Hernandez Customer Service Manager Housing & Development Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Housing & Development of this issue through multiple channels. They have acknowledged receipt of this complaint on April 12, 2025 and have assigned it reference number REF-30293457 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team