Classic Ventures Holdings refused to address issue

After my initial complaint, Classic Ventures Holdings contacted me to troubleshoot the coffee maker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the air purifier you purchased on May 21, 2025. At Classic Ventures Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $323.68 2. A replacement air purifier with an extended warranty 3. A store credit of $323.68 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-5AE81DAA. We value your business and hope to restore your confidence in our company. Best regards, William Smith Service Excellence Manager Classic Ventures Holdings

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Classic Ventures Holdings of this issue through multiple channels. They have acknowledged receipt of this complaint on March 28, 2025 and have assigned it reference number REF-5AE81DAA in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team