Billing dispute with Classic Ventures Holdings
Complaint Details
I purchased a product from Classic Ventures Holdings on July 8, 2006. Shortly after using it, I experienced was damaged upon delivery. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Adeline J. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Elise Koepp
May 24, 2025 05:51After speaking with Mary Clark from the Service Excellence at Classic Ventures Holdings, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jennie Brown
May 12, 2025 05:25Dear customer, On behalf of Classic Ventures Holdings, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-24BDF194) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Johnson Account Manager Classic Ventures Holdings
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