Billing dispute with Classic Ventures Holdings
Complaint Details
I purchased a account from Classic Ventures Holdings on March 28, 1988. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Abigale R. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Grover Pagac
May 09, 2025 05:21It's now been 2 days since my initial complaint, and Classic Ventures Holdings still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.
Zachery Kerluke
May 23, 2025 05:34Dear customer, On behalf of Classic Ventures Holdings, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-79BDF677) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Clark Senior Support Specialist Classic Ventures Holdings
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