Billing dispute with Haus & Exchange

I want to acknowledge that Haus & Exchange has attempted to resolve this issue. However, the solution they're offering (a $430.80 store credit) isn't adequate considering I paid $430.80 for a formal shoes that never worked properly.

Dear customer, On behalf of Haus & Exchange, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-DA441FC2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Jackson Client Experience Manager Haus & Exchange

ComplaintNest Administrator Update: We have received confirmation from Haus & Exchange that they are actively working to resolve your complaint. Their representative, Robert Smith, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team