Poor customer service experience with Haus & Exchange

I appreciate Haus & Exchange reaching out, but the solution provided doesn't address my original concern. The replacement fitness tracker has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the jeans you purchased on April 1, 2025. At Haus & Exchange, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $164.76 2. A replacement jeans with an extended warranty 3. A store credit of $164.76 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2B8248D6. We value your business and hope to restore your confidence in our company. Best regards, Mary Moore Client Relations Manager Haus & Exchange