Hidden fees discovered from Nano Networks

I've received an email from Michael Thompson at Nano Networks offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The catering service was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the organic produce box you purchased on April 11, 2025. At Nano Networks, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $168.18 2. A replacement organic produce box with an extended warranty 3. A store credit of $168.18 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-033EE034. We value your business and hope to restore your confidence in our company. Best regards, David Lewis Customer Experience Manager Nano Networks

ComplaintNest Administrator Alert: We have noticed that Nano Networks has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team