False promises made by Practice Services representative

I'm adding this comment to provide additional information. The smartwatch from Practice Services not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the headphones you purchased on April 4, 2025. At Practice Services, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $376.85 2. A replacement headphones with an extended warranty 3. A store credit of $376.85 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6EC3FF0C. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Jones Resolution Center Manager Practice Services

ComplaintNest Administrator Update: We have received confirmation from Practice Services that they are actively working to resolve your complaint. Their representative, Sarah Brown, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team