Frustrated with SmartRetail's lack of response

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about SmartRetail. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on May 2, 2025. At SmartRetail, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $354.89 2. A replacement fitness tracker with an extended warranty 3. A store credit of $354.89 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4915F20D. We value your business and hope to restore your confidence in our company. Best regards, John Smith Executive Customer Care Manager SmartRetail

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified SmartRetail of this issue through multiple channels. They have acknowledged receipt of this complaint on May 13, 2025 and have assigned it reference number REF-4915F20D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team