SmartRetail provided defective product
Complaint Details
I want to report a serious concern with SmartRetail's plan that I purchased on May 25, 2002 from your Port Lonie, West Virginia store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Savanna C., but my issue remains unresolved.
Comments (2)
Alford Kling
Apr 27, 2025 05:49I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, SmartRetail has been much more responsive, though we still haven't reached a satisfactory resolution regarding their training session.
Admin User
May 20, 2025 05:44Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on April 30, 2025. At SmartRetail, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $495.21 2. A replacement dress shirt with an extended warranty 3. A store credit of $495.21 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6E2C22AB. We value your business and hope to restore your confidence in our company. Best regards, Rowan Williams Quality Assurance Manager SmartRetail
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"