Hidden fees discovered from Development & Group
Complaint Details
On July 29, 2004, I signed up for Development & Group's setup assistance at their Gorczanyburgh, Minnesota location. I was told that the service would include application, but after paying $253.7, I discovered this wasn't the case. When I called to resolve this, Desiree N. was unhelpful and refused to address my concerns.
Comments (2)
Noe Larkin
May 07, 2025 05:46The situation with Development & Group has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-630D790D multiple times.
Henrik Fritsch
May 24, 2025 05:59Dear valued customer, Thank you for your complaint regarding the blender you purchased on April 26, 2025. At Development & Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $119.78 2. A replacement blender with an extended warranty 3. A store credit of $119.78 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-630D790D. We value your business and hope to restore your confidence in our company. Best regards, Susan Davis Consumer Affairs Manager Development & Group
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