Hidden fees discovered from Premium Living

I wanted to update this complaint to mention that a representative from Premium Living called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our blender to our attention. We at Premium Living are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective blender 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary blender accessory kit valued at $371.14 Please contact our dedicated resolution team at support@Premium Living.com with your preferred delivery date and time, referencing case number REF-7F52D05B. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Robinson Resolution Center Director Premium Living

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Premium Living of this issue through multiple channels. They have acknowledged receipt of this complaint on May 21, 2025 and have assigned it reference number REF-7F52D05B in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team