Hidden fees discovered from Innovative Craft & Sons Juárez
Complaint Details
On April 26, 2021, I signed up for Innovative Craft & Sons Juárez's delivery service at their Russellview, New Mexico location. I was told that the service would include account, but after paying $956.34, I discovered this wasn't the case. When I called to resolve this, Frieda V. was unhelpful and refused to address my concerns.
Comments (2)
Dereck Leuschke
May 18, 2025 06:02I've received an email from Patricia Walker at Innovative Craft & Sons Juárez offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The camera was clearly defective from the start.
Claudine Navarro
May 14, 2025 05:14Dear customer, On behalf of Innovative Craft & Sons Juárez, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-625D2D31) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Thomas Senior Support Specialist Innovative Craft & Sons Juárez
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