Security concern with Builders Bros Holdings service
Complaint Details
I'm writing to complain about the premium support I received from Builders Bros Holdings. After paying $783.57 for system, I found that it failed to receive confirmation. I've tried resolving this with your customer service team multiple times, including speaking with Claud B., but have not received a satisfactory resolution. I expect Builders Bros Holdings to take responsibility and correct my personal information.
Comments (2)
Zachary Daugherty
May 05, 2025 05:32Thank you for your response, but I'm still not satisfied with the resolution offered. The $401.30 refund only covers part of what I paid for the premium membership, and I've had to spend additional money to fix the issues caused.
Claudine Navarro
May 22, 2025 05:20Dear valued customer, Thank you for bringing this matter to our attention. We at Builders Bros Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-6CE1861D). One of our specialists from our Customer Service will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Hernandez Client Relations Manager Builders Bros Holdings Customer Relations
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