Unresolved issue with VitalCure Corp. product

It's now been 4 days since my initial complaint, and VitalCure Corp. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.

Dear customer, On behalf of VitalCure Corp., I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-A8252202) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Thomas Senior Customer Representative VitalCure Corp.