Luxury Habitat Nonthaburi failed to honor their commitment

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Luxury Habitat Nonthaburi has been much more responsive, though we still haven't reached a satisfactory resolution regarding their maintenance contract.

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at Luxury Habitat Nonthaburi are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $334.44 Please contact our dedicated resolution team at support@Luxury Habitat Nonthaburi.com with your preferred delivery date and time, referencing case number REF-6F7BC4BA. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Lee Customer Retention Director Luxury Habitat Nonthaburi

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Luxury Habitat Nonthaburi's vacuum cleaner and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Luxury Habitat Nonthaburi and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team