Poor customer service experience with Homemade Fare
Complaint Details
I purchased a product from Homemade Fare on September 26, 2008. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Casandra D. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Ashlynn Cremin
May 12, 2025 05:27It's now been 6 days since my initial complaint, and Homemade Fare still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.
Bernard Arnaud
May 14, 2025 05:18Dear customer, On behalf of Homemade Fare, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-A95C4050) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Anderson Customer Experience Specialist Homemade Fare
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"