Poor customer service experience with Estates of Premium Inc.
Complaint Details
I have been a loyal customer of Estates of Premium Inc. for several years. However, my recent experience has been extremely disappointing. I ordered platform (order #ORD-8230-FNX-4076) on March 5, 2006, and have encountered is missing essential components. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Izabella Wyman
May 22, 2025 05:23It's now been 7 days since my initial complaint, and Estates of Premium Inc. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their installation service.
Gabriela Pietsch
May 12, 2025 05:38Dear customer, On behalf of Estates of Premium Inc., I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-8497C3B1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Young Senior Support Specialist Estates of Premium Inc.
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