Delayed delivery from The Craft Kitchen
Complaint Details
I am writing regarding order #ORD-4935-QLO-1092 placed with The Craft Kitchen on August 27, 1996. I paid $903.85 for device, but when it arrived, I discovered found unauthorized charges. I've made numerous attempts to contact customer service, but Manuel E. and other representatives have not been helpful in resolving this matter.
Comments (2)
Angela Deckow
May 10, 2025 05:54After speaking with Casey Thompson from the Quality Assurance at The Craft Kitchen, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Eunice Watsica
May 24, 2025 05:41Dear customer, On behalf of The Craft Kitchen, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-785CF0A5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Jones Support Team Lead The Craft Kitchen
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