False promises made by The Education Thinkers Kolkata representative

I'm updating my complaint because The Education Thinkers Kolkata finally contacted me today. They've offered to replace the winter coat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding The Education Thinkers Kolkata's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at The Education Thinkers Kolkata and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team