Legal, Legal & Chambers refused to address issue

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Legal, Legal & Chambers. Can someone please provide an update?

Dear customer, On behalf of Legal, Legal & Chambers, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-A4546D48) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Robinson Director of Customer Success Legal, Legal & Chambers

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Legal, Legal & Chambers's catering service and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Legal, Legal & Chambers and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team