Misleading advertising by Horizon Campus
Complaint Details
I have been a loyal customer of Horizon Campus for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-9537-DHX-8879) on April 23, 2016, and have encountered was promised features that don't exist. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Isabell Luettgen
May 18, 2025 05:55I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Horizon Campus has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.
Clement Doyle
May 19, 2025 05:35Dear valued customer, Thank you for bringing this matter to our attention. We at Horizon Campus take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-FDA6BAAB). One of our specialists from our Service Excellence will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex White Account Manager Horizon Campus Customer Relations
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