ValueFinds Lucknow LLC refused to address issue

An update to my situation: I've now spoken with three different representatives from ValueFinds Lucknow LLC, and each has given me conflicting information about how to resolve the issue with my formal shoes. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at ValueFinds Lucknow LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $71.94 Please contact our dedicated resolution team at support@ValueFinds Lucknow LLC.com with your preferred delivery date and time, referencing case number REF-51B2E138. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Lee Consumer Affairs Director ValueFinds Lucknow LLC