Delayed delivery from Living Partners

After speaking with Patricia Young from the Customer Advocacy at Living Partners, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our smart thermostat to our attention. We at Living Partners are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smart thermostat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smart thermostat accessory kit valued at $280.17 Please contact our dedicated resolution team at support@Living Partners.com with your preferred delivery date and time, referencing case number REF-CD2018BE. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Jackson Customer Experience Director Living Partners