False promises made by Living Consultants Group representative

I want to acknowledge that Living Consultants Group has attempted to resolve this issue. However, the solution they're offering (a $295.82 store credit) isn't adequate considering I paid $295.82 for a kitchen knife set that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Living Consultants Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our vacuum cleaner and have initiated an internal investigation (Reference: REF-AB42FC5C). One of our specialists from our Customer Experience will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Davis Client Experience Manager Living Consultants Group Customer Relations