Top Depot Co provided defective product
Complaint Details
On January 25, 2020, I signed up for Top Depot Co's customer support at their North Bradyfort, Illinois location. I was told that the service would include software, but after paying $36.34, I discovered this wasn't the case. When I called to resolve this, Lonny K. was unhelpful and refused to address my concerns.
Comments (2)
Julien Cormier
May 18, 2025 05:30After speaking with Casey Johnson from the Product Support at Top Depot Co, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Silvio Galli
May 21, 2025 05:16ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Top Depot Co of this issue through multiple channels. They have acknowledged receipt of this complaint on April 2, 2025 and have assigned it reference number REF-6D751D6E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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