Frustrated with Top Depot Co's lack of response

After speaking with William Martinez from the Customer Experience at Top Depot Co, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Top Depot Co take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-C31E46A7). One of our specialists from our Technical Support will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Martin Customer Service Manager Top Depot Co Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Top Depot Co that they are actively working to resolve your complaint. Their representative, Jessica Miller, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team