Unresolved issue with Residence Partners product
Complaint Details
I'm writing to complain about the installation service I received from Residence Partners. After paying $799.11 for software, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Junius X., but have not received a satisfactory resolution.
Comments (2)
Wallace Champlin
May 12, 2025 05:33I've received an email from Linda Martin at Residence Partners offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The coffee maker was clearly defective from the start.
Gerta Simon
May 21, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at Residence Partners take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our microwave and have initiated an internal investigation (Reference: REF-7551E734). One of our specialists from our Service Excellence will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Clark Resolution Specialist Residence Partners Customer Relations
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