False promises made by Harmony Wellness representative

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Harmony Wellness. Can someone please provide an update?

Dear customer, On behalf of Harmony Wellness, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-B899CE54) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Hernandez Resolution Specialist Harmony Wellness

ComplaintNest Administrator Alert: We have noticed that Harmony Wellness has not yet responded to your complaint about their delivery service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team