Overcharged by Rights Practice, Practice for service

After my initial complaint, Rights Practice, Practice contacted me to troubleshoot the specialty coffee. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the catering service you purchased on May 18, 2025. At Rights Practice, Practice, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $320.85 2. A replacement catering service with an extended warranty 3. A store credit of $320.85 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B5BD9EC2. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Hall Client Satisfaction Manager Rights Practice, Practice

ComplaintNest Administrator Update: We have received confirmation from Rights Practice, Practice that they are actively working to resolve your complaint. Their representative, Patricia Rodriguez, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team